Refund and Cancellation Policy


Extended Diploma in Digital Marketing

Fees for the Extended Diploma in Digital Marketing is non-refundable in any circumstances since payment will be processed by London Examinations Board (UK) upon successful registration.

Training Course Registration

Training course registration will not be confirmed until registration is complete and payment is received in full. When placing an order, you undertake that all details you provide to Online Marketing Academy are true and accurate, that you are an authorized user of the credit card or bank account used to place your order. All advertised prices are subjected to SST charges.

Pricing, Availability and Refund Policy

Whilst we try and ensure that all process, details, descriptions, prices and availability which appear on this website are accurate, errors may occur. If we discover an error in the price or payment of any courses which you have ordered we will inform you on this as soon as possible and give you the option of reconfirming your order or cancelling it. If you choose to cancel your order, we will refund in full if you have already paid for the training course.

Training Course Reschedule

Online Marketing Academy reserves the right to cancel any training course due to insufficient enrolment. Notice will be provided with the option to reschedule for a future course date or to receive a full refund of registration fees. We are not responsible for any expenses incurred by the customer if a training course is cancelled. If a training class is cancelled due to any unforeseen circumstances such as weather or natural disaster, the customer is entitled to reschedule for a future training course. No shows and cancellations not made within the specified cancellation period will incur the full cost of registration. In order to cancel or reschedule a confirmed training please submit an email request to

Training Course Administration Fee

Training course reschedule by the participant will be subjected to administration fee as published in the course registration page. Please contact us at +6011-1144 5462 if you need further clarification.

Online Marketing Academy Refund Policy:-

  1. If participant is sick (with MC), participant can request for replacement class subject to availability. Otherwise, participant can also nominate another person to replace him/her to attend the training.
  2. If cancellation is requested more than 7 days before course starts, participant is entitled for full refund less administrative fees.
  3. If cancellation is requested less than 7 days before course starts, participant is not entitled for any refunds.

When and how we issue refunds

  1. Upon determining that a cancellation or refund is due to you under these Terms, we will issue such refund or cancellation within 14 days of our confirmation that such refund or cancellation is due to you.
  2. If you are entitled to a refund we will refund you on the credit card or debit card used by you whenever possible.

Please contact us at +6011-1144 5462 or email to for any enquiries with regards to Online Marketing Academy Refund and Cancellation Policies.

This Refund & Cancellation Policy was last updated on 15/December/2021.